Can I be guaranteed that my purchase will be as described?

Suu Atelier designs are hand crafted with the some of the finest quality materials in order to create the jewelry item. The jewelry designer chooses each material that is used in order to ensure quality control. This will guarantee that the article is made with the materials listed. Please be advised that jewelry, glass,  and gemstones do slightly vary with weight and color, as no two items are identical.

How will I know when my order is confirmed?

Your order will be confirmed when you receive an email confirmation. This will have an order number for reference.

When will my order be shipped?

Orders are generally shipped within five to seven business days, but times can vary depending on the items that have been purchased. It may take longer depending on the craftsmanship of the items purchased. You will receive a second email after the confirmation email with details of your shipment. This will include a shipping number that can be tracked. Please check your email often to see the status of your shipment. You may sign-in to your account to view all orders.

What if a I have a special order requirement?

We are available through email 24 hours a day, and will answer any requests you may have regarding a special order requirement. Items can be made to order, including stone and metal requests. Suu Atelier can tailor make any jewelry item listed on the website with variation. Please contact us with any questions you may have regarding a specific item you may wish to purchase.

Does SUU Atelier offer gift wrapping services?

Gift wrapping services are available upon request, and can be ordered once the item is placed in the cart. Please include any specific information you would like to include with your gift purchase on the box below the gift wrapping service option.

What are the contact details for SUU Atelier?

Please refer to the Contact Us bar for contact information.

What is the return policy?

The purchaser has 14 calendar business days to return the order. The items must be unused, unworn, and in brand new condition in order to receive a full refund. Detailing the reason behind the return is required. Please see Terms and Conditions for more information.